Free worldwide shipping on orders over $300.
Every order is shipped directly from the source in Rebgong.
FAQ
Here you can quickly find the answers you want.
Refund
We want you to feel confident when shopping with Thangka Treasure. If your order arrives damaged, defective, or significantly different from the product description, please contact us at connect@thangkatreasure.com within 7 days of delivery. We will review the situation and provide an appropriate solution.
Refund eligibility depends on the condition of the item and whether it has already been shipped or delivered. Because many of our Thangka artworks and handmade jewelry pieces are carefully prepared and handled, we recommend contacting us as soon as possible if you wish to cancel or change an order.
Once your refund has been approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or bank. If you have questions about the status of your refund, please contact connect@thangkatreasure.com.
Delivery
Each order is carefully prepared before shipment. Processing time may vary depending on the product, availability, and order volume. Handmade Thangka artworks and jewelry may require additional preparation time to ensure they are properly inspected and packaged.
Delivery times depend on your destination and the shipping method selected at checkout. International orders may require additional time due to customs clearance and local delivery procedures. Once your order has been shipped, tracking information will be provided when available.
Yes. When tracking information is available, we will provide it after your order has been shipped. You can use the tracking information to follow the progress of your package through the carrier’s website.
Shipping & Returns
Yes. Thangka Treasure serves customers worldwide. Shipping availability, delivery times, and shipping costs may vary depending on the destination. Please check the available shipping options during checkout.
Please contact us at connect@thangkatreasure.com as soon as possible and provide your order number, a description of the issue, and clear photos of the package and damaged item. This information helps us review the situation and determine the appropriate solution.
Return eligibility depends on the product and the reason for the return. Items should generally be returned in their original condition and packaging. Please contact us before sending anything back so that we can provide the appropriate return instructions.
Payment
Thangka Treasure accepts the payment methods displayed at checkout. Available payment options may vary depending on your location and the payment provider.
Yes. Payments are processed through secure payment services. Thangka Treasure does not intentionally store your complete payment card information on our website. Payment information is handled by the relevant payment processor according to its security and privacy practices.
Your payment is generally processed when you complete your order at checkout. If a payment is unsuccessful or requires additional verification, your order may not be processed until the payment has been successfully confirmed.
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