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Refund & Return Policy
Refund & Return Policy
Last Updated: September 28, 2026
Thank you for shopping with Thangka Treasure.
We carefully select and prepare traditional Thangka artwork, Buddhist jewelry, bracelets, necklaces, and related handmade products for customers around the world.
We want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different item, please contact us so that we can review the situation and provide an appropriate solution.
This Refund & Return Policy explains the conditions and procedures for returns, exchanges, and refunds.
1. Return Period
Unless otherwise required by applicable law, eligible products may be requested for return within 30 days of the date of delivery.
To request a return, please contact us at:
Email: connect@thangkatreasure.com
Please include:
- Order number
- Full name
- Email address used for the order
- Product name
- Reason for the return
- Photos of the product, if applicable
We recommend contacting us before sending any product back.
2. Eligibility for Returns
To be eligible for a return, the product should generally be:
- In its original condition
- Unused or gently handled
- Free from damage caused after delivery
- Returned with original packaging where reasonably possible
- Returned with accessories or documentation included with the original order
Certain products may have different return requirements due to their nature.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
3. Handmade Products and Natural Variations
Many Thangka Treasure products are handmade or artisan-produced.
Because of the nature of handmade artwork and jewelry, reasonable variations may occur in:
- Color
- Texture
- Brushwork
- Pattern
- Size
- Shape
- Natural stone appearance
- Finishing details
Such variations are not necessarily considered defects and may be part of the individual character of a handmade product.
Minor differences between product photographs and the actual item, particularly differences caused by lighting, photography, or screen settings, may not qualify as a defect.
4. Damaged Items
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Clear photographs of the damaged product
- Photographs of the outer packaging
- Photographs of the shipping label
- A brief description of the damage
Please keep the original product and packaging until the matter has been resolved.
After reviewing the information, we may offer one or more of the following solutions where appropriate:
- Replacement
- Partial refund
- Full refund
- Other reasonable resolution
The solution may depend on the nature and extent of the damage and product availability.
5. Incorrect Items
If we send you the wrong product, please contact us at:
Please provide your order number and photographs of the item received.
If the incorrect item was sent due to an error on our part, we will work with you to arrange an appropriate solution, which may include a replacement, return, or refund.
6. Defective Products
If you believe that a product has a manufacturing defect or other material defect, please contact us with:
- Order number
- Product information
- Description of the problem
- Photographs or videos where useful
We will review the issue and determine whether it is a product defect, normal handmade variation, transportation damage, or another issue.
If the product is determined to be defective and the applicable legal requirements are met, we will provide an appropriate remedy.
7. Change-of-Mind Returns
If you simply change your mind about a purchase, return eligibility may depend on the product, its condition, and the applicable consumer protection laws in your country.
For eligible returns, the product should generally be unused and returned in its original condition.
Unless required otherwise by applicable law, original shipping charges may not be refundable for change-of-mind returns.
Customers may also be responsible for return shipping costs where permitted by applicable law.
8. Exchanges
We may accept exchanges for eligible products depending on availability.
If you would like to exchange an item, please contact us before returning it.
If the requested replacement item is unavailable, we may offer another appropriate solution, such as a refund.
9. Non-Returnable Products
Certain products may not be eligible for return where permitted by applicable law.
This may include:
- Customized or personalized products
- Products made specifically according to a customer’s individual requirements
- Items that have been used, altered, damaged, or modified after delivery
- Products that cannot reasonably be resold for hygiene or other legitimate reasons
- Digital products, where applicable
- Gift cards, where applicable
Mandatory consumer rights are not affected by these exclusions.
10. Return Shipping
For returns caused by:
- Incorrect products sent by us
- Products damaged before delivery
- Confirmed manufacturing defects
- Other errors attributable to Thangka Treasure
we may provide an appropriate return shipping solution where applicable.
For change-of-mind returns or other returns not caused by an error on our part, the customer may be responsible for return shipping costs, unless applicable law requires otherwise.
Please contact us before returning an item so that we can provide the appropriate instructions.
11. International Returns
Customers outside the country from which the return is being processed may be responsible for certain costs associated with returning an item.
These may include:
- International return shipping
- Customs charges
- Import or export fees
- Taxes
- Brokerage fees
Where applicable, customers should ensure that returned packages are properly documented.
We recommend using a shipping service that provides tracking for international returns.
12. Returns Without Prior Authorization
Please contact us before sending a return.
Packages sent without prior communication may experience delays in processing.
We may not be responsible for packages that are returned without sufficient information to identify the order.
13. Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method.
Depending on the circumstances, the refund may include the eligible purchase price and applicable shipping charges as required by our policy or applicable law.
Unless otherwise required by law, certain non-refundable charges may not be included in the refund.
14. Refund Processing Time
After a refund has been approved, it may take several business days for the funds to appear in your account.
The exact timing depends on:
- Payment method
- Payment provider
- Bank
- Credit card issuer
- Financial institution
Thangka Treasure cannot control processing times imposed by banks or payment providers after a refund has been issued.
15. Partial Refunds
In certain circumstances, a partial refund may be offered.
For example, a partial refund may be considered where:
- A product has a minor issue that does not materially affect its use
- The customer agrees to keep an item with a minor defect
- Only part of an order is affected
- Another reasonable resolution is mutually agreed upon
Any partial refund will be discussed with the customer before processing.
16. Missing or Lost Packages
If tracking information indicates that a package has been delivered but you cannot locate it, please first check:
- Your mailbox or delivery area
- Building reception or management
- Neighbors
- Household members
- Local carrier facilities
Please also contact the shipping carrier where appropriate.
If the package is confirmed to have been lost during shipment, we will review the situation and work with the relevant carrier to determine an appropriate solution.
17. Customs Refusal or Unclaimed Packages
International customers are responsible for providing accurate delivery information and complying with applicable import requirements.
If a package is returned because:
- The customer refused delivery
- Required customs charges were not paid
- The customer provided an incorrect or incomplete address
- The package was not collected within the carrier’s holding period
additional costs may apply.
Where a refund is legally or otherwise applicable, shipping and return costs may be deducted from the refund to the extent permitted by applicable law.
18. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel the order, and the request may instead be handled under this Return Policy.
19. European Union and United Kingdom Consumer Rights
If you are a consumer located in a jurisdiction that provides mandatory statutory rights, including applicable consumer rights in the European Union or United Kingdom, those rights are not limited by this policy.
Depending on the circumstances, applicable law may provide consumers with rights relating to:
- Faulty or defective goods
- Goods that do not match their description
- Goods that are not fit for their intended purpose
- Cancellation of certain distance contracts
- Refunds or other remedies
Where mandatory consumer law provides greater rights than those described in this policy, the mandatory legal rights will apply.
20. California Consumer Rights
If you are a consumer in California, applicable California consumer protection laws may provide additional rights depending on the circumstances of your purchase.
Nothing in this policy is intended to waive or restrict rights that cannot legally be waived or restricted.
21. Fraudulent or Abusive Returns
We reserve the right to investigate unusual return activity.
Examples may include:
- Repeated fraudulent return claims
- Products intentionally damaged after delivery
- False claims regarding non-delivery
- Returning products that were not purchased from us
- Abuse of promotional or refund policies
Where permitted by applicable law, we may restrict or refuse future transactions involving suspected fraudulent or abusive activity.
We will not use this provision to deny legally protected consumer rights.
22. Contact Us Before Returning a Product
Before sending any product back, please contact:
Thangka Treasure
Email: connect@thangkatreasure.com
Please provide your order number and explain the reason for your return.
Our customer service team will review your request and provide the appropriate return instructions.
23. Changes to This Refund & Return Policy
We may update this Refund & Return Policy from time to time to reflect changes in:
- Our products
- Our services
- Our return procedures
- Payment or shipping arrangements
- Applicable laws and regulations
When we make changes, we will update the “Last Updated” date at the top of this policy.
24. Contact Information
Thangka Treasure
Website: https://www.thangkatreasure.com/
Email: connect@thangkatreasure.com
For questions regarding refunds, returns, exchanges, damaged products, or order cancellations, please contact us using the email address above.
We will make reasonable efforts to review and respond to your request in accordance with this policy and applicable law.
